Return Policy Page

PROTECTIVE AND TACTICAL EQUIPMENT KENYA RETURN POLICY

Thank you for choosing Protective and Tactical Equipments Kenya Trading as 7outdoor-Lordes 

At 7outdoor-Lordes, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Below are the terms of our return policy:

 

Eligibility for Returns:

1. Items must be returned within 7 days of purchase for a refund or store credit.

2. To be eligible for a return, items must:

   - Be in their original condition, unused, and with all original packaging and tags.

   - Be accompanied by the original receipt or proof of purchase.

3. The following items are non-returnable:

   - Facemasks

   - Belts 

   - Customized or personalized products.

   - Gift cards, downloadable software products, and on sale items.

Return Process:

1. In-Store Returns:

   - Bring the item(s) along with the original receipt to any of our store locations.

   - Our team will inspect the item(s) and process the return accordingly.

 

2. Online Returns:

   - Contact our customer service at +254 702887106 to initiate a return request.

   - Once approved, ship the item back to us. Please ensure it is securely packed in its original packaging.

   - Customers are responsible for the shipping costs of returning the item, unless the return is due to an error on our part (e.g., wrong item shipped).

 

Refunds:

1. Refund Method:

   - Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

   - If approved, the refund will be processed to your original method of payment within 14 business days.

 

2. Partial Refunds:

   - In certain cases, only partial refunds may be granted (e.g., items showing signs of wear or not in original condition).

 

Store Credit:

- If preferred, or if the item is ineligible for a refund, we may issue store credit equal to the item's value.

 

Exchanges:

- If you wish to exchange an item, please refer to our Exchange Policy for detailed information.

 

Damaged or Defective Items:

- If you received a damaged or defective product, please contact us immediately at +254 702887106, and we will arrange for a replacement or a refund at no additional cost.

 

Terms and Conditions:

- We reserve the right to refuse a return if the item does not meet the above criteria.

- Protective and Tactical Equipments Kenya is not responsible for items lost or damaged during return shipping.

For any additional questions or concerns, please contact our customer service at +254 702887106

Protective And Tactical Equipment Kenya

7Outdoor Lordes by Protective And Tactical Equipment Kenya offers reliable tactical and outdoor gear. From protective clothing to camping essentials, we provide high-quality products for adventure and performance. Shop with us and enhance your outdoor experience.

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