PROTECTIVE AND TACTICAL EQUIPMENT KENYA RETURN POLICY
Thank you for choosing Protective and Tactical Equipments Kenya Trading as 7outdoor-Lordes
At 7outdoor-Lordes, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Below are the terms of our return policy:
Eligibility for Returns:
1. Items must be returned within 7 days of purchase for a refund or store credit.
2. To be eligible for a return, items must:
- Be in their original condition, unused, and with all original packaging and tags.
- Be accompanied by the original receipt or proof of purchase.
3. The following items are non-returnable:
- Facemasks
- Belts
- Customized or personalized products.
- Gift cards, downloadable software products, and on sale items.
Return Process:
1. In-Store Returns:
- Bring the item(s) along with the original receipt to any of our store locations.
- Our team will inspect the item(s) and process the return accordingly.
2. Online Returns:
- Contact our customer service at +254 702887106 to initiate a return request.
- Once approved, ship the item back to us. Please ensure it is securely packed in its original packaging.
- Customers are responsible for the shipping costs of returning the item, unless the return is due to an error on our part (e.g., wrong item shipped).
Refunds:
1. Refund Method:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment within 14 business days.
2. Partial Refunds:
- In certain cases, only partial refunds may be granted (e.g., items showing signs of wear or not in original condition).
Store Credit:
- If preferred, or if the item is ineligible for a refund, we may issue store credit equal to the item's value.
Exchanges:
- If you wish to exchange an item, please refer to our Exchange Policy for detailed information.
Damaged or Defective Items:
- If you received a damaged or defective product, please contact us immediately at +254 702887106, and we will arrange for a replacement or a refund at no additional cost.
Terms and Conditions:
- We reserve the right to refuse a return if the item does not meet the above criteria.
- Protective and Tactical Equipments Kenya is not responsible for items lost or damaged during return shipping.
For any additional questions or concerns, please contact our customer service at +254 702887106
7Outdoor Lordes by Protective And Tactical Equipment Kenya offers reliable tactical and outdoor gear. From protective clothing to camping essentials, we provide high-quality products for adventure and performance. Shop with us and enhance your outdoor experience.