Support Policy

At 7 Outdoor Lordes, we are committed to providing efficient support services. This policy outlines how we handle support requests and manage customer expectations.

1. Support Channels
We offer three support channels:

• Live Chat: For immediate assistance. If the issue is not resolved during the session, a ticket will be created and escalated.
• Email Support: You can email us at info@7outdoorlordes.com. We aim to respond within 24-48 hours.
• Phone Support: Call us at +254 702 887 106 for direct assistance during business hours.

2. Ticketing System
If your issue cannot be resolved through live chat, a ticket will be generated. Tickets are prioritized based on urgency, and our support team will update you with the status as we work on a resolution.

3. Response Time

• Live Chat: Available during business hours. Issues requiring more time will be escalated via ticket.
• Email and Tickets: We strive to respond within 24-48 hours. Response time may vary depending on the complexity of the issue.

4. Customer Responsibilities
To assist us in resolving issues efficiently, please provide clear details regarding your concern. Incomplete or unclear information may delay the resolution process.

5. Limitations
We will do our best to resolve all issues promptly, but we do not guarantee specific outcomes or timeframes. Delays may occur due to factors beyond our control, such as third-party service providers or technical issues.

6. Liability
7 Outdoor Lordes is not liable for any direct or indirect damages arising from delays in resolving issues or unavailability of our support services.

7. Changes to Support Policy
We reserve the right to modify this Support Policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

8. Contact Information
For further assistance, please contact us via:

• Email: info@7outdoorlordes.com
• Phone: +254 702 887 106
• Live Chat: Available on our website during business hours.